Artificial Intelligence in Government: Its uses & possibilities

mediumThis post was originally published by Vinod Narbar at Medium [AI]


In today’s world, artificial intelligence has become very popular. It simulates natural intelligence in machines to learn and imitate people’s behavior. These machines can learn through experience and perform tasks similar to humans.

Like other emerging innovations in the past, AI has the ability to make employees more efficient, improve economic growth, and make life easier for millions of people. Governments at all levels must debate policies that help maximize the advantages of AI and reduce their risks.

AI would reshape government in two ways, according to the Centre for Public Impact. First, the speed, reliability, and consistency of government results will be improved. Secondly, it will allow us to reconsider the structure of the government itself. As the world shifts rapidly around it, the government now needs to think about these challenges or it risks losing out on the major benefits that this technology provides.

Artificial intelligence is now helping to run the government with intelligent apps doing everything we can’t easily do on our own, from eliminating backlogs and reducing costs to managing duties, such as predicting fraudulent transactions and recognizing criminal suspects through facial recognition. Even so, while we anticipate AI-based technology to radically change in the years ahead, the nature of many occupations is already evolving and the aspects of government operations are revolutionizing.

Risks and challenges often emerge with advantages. Some important challenges for AI are bias, protection, transparency, awareness of employees, and federal budgets and procurement. However, unemployment is the most frightening aspect of artificial intelligence when we ignore the hypothetical AI takeover scenario. As public service providers, governments should be worried about the effect of AI on human employment in government. Governments need to ensure that workers concentrate on higher value-added tasks, or migrate into the private sector to mitigate the effect of possible unemployment due to automation.

Indeed, the introduction of AI in company and government entails risks and challenges. But, much like the two opposite faces of a coin, there are many possibilities for AI as well. It could facilitate more informed and customized products & services, internal process efficiencies, improved cybersecurity, and reduced risks due to AI-related opportunities.

The government’s use of artificial and augmented intelligence (AI) grows as the use of these technologies and techniques continues to evolve. Building better governance requires difficult change management and consideration of people’s desires and concerns for a brighter future.

It is most important to note that AI has the power to influence almost any area of government. If the private and public sectors could work together and both contribute to an ethical AI regulatory framework, we have a chance to prevent mistakes of the past and to create a better future.

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This post was originally published by Vinod Narbar at Medium [AI]

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