CogniCor has launched three new digital assistant modules

ThinkAdvisor
This post was originally published by Jeff Berman of ThinkAdvisor

The fintech firm CogniCor has launched three new digital assistant modules that use artificial intelligence to help financial advisors and wealth management firms accelerate their productivity.

The modules provide scalable solutions to the “most labor-intensive and time-consuming operational issues” that advisors and other employees at financial firms face and “raise the efficiency and productivity of firms’ internal support functions,” CogniCor said on Thursday.

The digital assistants were built on the Palo Alto, California firm’s CIRA platform, a proprietary system that it said leverages machine learning algorithms to “understand the intent behind user queries and return accurate, appropriate responses or courses of action that directly address users’ needs.”

“CogniCor’s solutions take much of the burden of user support off firms’ shoulders and enables them to focus the core missions of their businesses,” according to Sindhu Joseph, the company’s CEO and founder.

Cognicor

The three newly launched digital assistants are the Forms Assistant, which the company said interprets the user’s intent and finds the forms they need, then pre-fills certain fields and guides the user through the rest; the Navigation Assistant, which users tell what they need and which responds with step-by-step navigation instructions in even complex use cases; and the Smart Call-Routing Assistant, which understands the context and intent of a query, then matches the user with the appropriate expert, CogniCor said.

Deploying CogniCor’s digital assistants can decrease the frequency of calls from advisors and employees to live call-center staff without affecting the critical mid- and back-office functions they need to drive business, the company added.

 

This post was originally published by Jeff Berman of ThinkAdvisor

Spread the word

Related posts