How AI analytics will disrupt Business Process Management and Automation

Process automation

Today, as Artificial Intelligence (AI) becomes more prevalent, businesses are considering whether making AI Chatbots a part of BPM tools will allow companies to optimize work and cut human errors out of processes while improving service to customers. Business process management (BPM) is in the throes of an extreme makeover and here are the areas where BPM will evolve.

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Outcome based processes — an intelligent alternative?

A good starting point to explore outcome based processes would be to review the limitations of a linear process model. A linear process expects all data objects to be treated equally and all tasks to be treated in the same order. These constraints arise from its assembly line origins, discussed in the previous article, ‘Why companies use linear process flows’.

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Skan using Artificial Intelligence to optimize business processes

Skan, an AI-enabled process discovery and operational intelligence company, has closed on $14 million in Series A funding. The startup’s technology synthesizes the digital traces of all human and screen interactions to uncover how work and processes such as underwriting, sales, customer onboarding, servicing, claims, invoicing, and fulfillment get done in an organization. Avinash Misra, CEO and co-founder of Skan, takes us through what his company does and how it is optimizing production in the workplace.

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