Sitecore acquires Boxever and Four51 to give marketers a better view of every customer

Sitecore Boxever Four51

Sitecore acquires Boxever and Four51 to gain access to a customer data platform and ecommerce software to drive digital business processes.

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Dooly raises $20 million to organize sales information with AI

Dooly

Dooly, a startup developing an AI-powered sales enablement plugin for customer relationship management software, raised $20 million.

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Peak.AI raises $21 million to drive enterprise AI adoption

Peak AI

Peak.AI, a startup developing AI solutions for enterprise customers, today announced that it closed a $21 million series B round. The funds, which bring Peak’s total raised to date to $43 million, will drive the company’s R&D and commercial expansion in the U.S. and India, according to CEO Richard Potter. The global enterprise AI market size was valued at $4.68 billion in 2018 and is projected to reach $53.06 billion by 2026, according to Allied Market Research.

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Vivun raises $35 million to advance presales engineering platform

Vivun platform

Vivun provides a software-as-a-service (SaaS) platform dubbed Hero that automates the management of presales processes. Today the company revealed it has garnered $35 million in additional funding via a series B round led by Menlo Ventures. While customer relationship management (CRM) software is widely employed to manage sales processes, applications optimized for presales teams — made up of engineers who often have more insights into which deals are likely to close than other members of the sales team — are not widely deployed, Vivun cofounder and CEO Matt Darrow said.

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SentinelOne bolsters its big data analytics with $155 million Scalyr acquisition

SentinelOne Platform

SentinelOne, an AI-powered cybersecurity platform focused on endpoint protection, has acquired Scalyr, a log management, server monitoring, and event data analytics service founded by former Google engineers in 2011. The $155 million cash and equity deal, which precedes a much-anticipated IPO, represents SentinelOne’s first known acquisition.

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Symend raises $43 million more for AI that helps customers resolve past-due bills

Symend Logo

Symend, an engagement platform targeting financially at-risk customers, today announced that it closed a $43 million extension to its series B round, which it says will be put toward expansion in the Asia-Pacific, Latin America, Europe, Middle East, and Africa markets. The series B+, which was led by Inovia Capital with participation from new and existing investors, brings the company’s total funding to date to over $100 million.

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Tealium raises $96 million to automate customer tracking on the web

Customer data orchestration startup Tealium today announced it has raised $96 million at a post-money valuation of $1.2 billion. The company says it plans to use the funds to bolster adoption of its products as it doubles down on customer success initiatives and expands its global footprint. This year, Tealium plans to increase its headcount, which stands at around 500 employees, by 50% across its customer-facing, ecosystem, and product development teams.

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The AI arms race comes to enterprise content management

Enterprise content management (ECM) platforms that have historically been employed to manage files are, thanks to the rise of AI, about to evolve into central repositories for keeping track of relationships between a much wider range of types of data.

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Rapyd raises $300 million for its unified payments platform

Rapyd, which is developing an all-in-one payments solutions platform, today announced it has raised $300 million, bringing the company’s total raised to over $450 million. CEO Arik Shtilman said the funds will be used to double the size of Rapyd’s engineering and product teams and explore acquisitions globally.
Virtual card spend is projected to grow to $355 billion by 2022, up from $136 billion in 2017, according to Accenture. With annual transaction volumes anticipated to surpass $9 trillion, businesses are increasingly investigating unified payment solutions.

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Workato raises $110 million for its business workflow automation platform

Workato, which offers an integration and automation platform for businesses, today announced it has raised $110 million at a post-money valuation of $1.7 billion. The company says it will put the funds toward product innovation and technology development, expanding its customer success program, launching its first user conference in 2021, and investing in scaling teams in the U.S. and internationally.

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Pegasystems acquires Qurious.io to apply speech analytics to customer service

Pegasystems announced today it has acquired Qurious.io, a provider of a cloud service that analyzes voice calls in real time to enable customer service representatives to better determine their next best course of action. Terms of the deal were not disclosed.

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Hootsuite acquires Sparkcentral to unify and automate social customer service

Social media management stalwart Hootsuite has acquired Sparkcentral, a messaging app-focused customer engagement platform that offers virtual agents and automated message distribution. Terms of the deal were not disclosed. The acquisition comes as more companies seek tools that will help them support customers online while working collaboratively with team members based in any number of locations.

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Honeywell lays down $1.3 billion to drive AI and IoT into life sciences

Honeywell announced yesterday it will acquire Sparta Systems for $1.3 billion to gain control of quality management software (QMS) that the company is promising to augment with machine learning algorithms and other AI capabilities.

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Bolt raises $75 million to fight ecommerce fraud with machine learning

The checkout platform Bolt — not to be confused with the blockchain startup Bolt Labs, the hardware investor Bolt, or the ride-sharing firm formerly known as Taxify — today announced that it recently closed a $75 million funding round. The infusion comes after a year during which Bolt processed over $1 billion in retail transactions, saw a 10 times uptick in the size of its shopper network, and added more than 250,000 shoppers to its network every month.

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OneTrust raises $300 million to automate data governance and compliance

OneTrust today announced it raised $300 million at a $5.1 billion valuation. The company says the round will be put toward product R&D as it looks to expand its sales, marketing, and engineering teams worldwide.

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Anomalo nabs $5.95 million for AI data validation tools

Anomalo, a provider of data validation and documentation services for developers, today announced that it raised $5.95 million in venture capital. First Round Capital and Foundation Capital participated in the seed funding round, which is Anomalo’s first since its founding in 2018.

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DataRobot raises $50 million more to accelerate enterprise AI adoption

Managed enterprise AI startup DataRobot today announced an additional $50 million raise from strategic investors Snowflake Ventures, Salesforce Ventures, and Hewlett Packard Enterprise (HPE). Together, the fresh capital expands DataRobot’s series F round led by Altimeter to $320 million at a $2.8 billion valuation. That’s up from $270 million at a $2.7 billion valuation as of November.

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Why Intel believes confidential computing will boost AI and machine learning

Companies are collecting increasing amounts of data, a trend that is driving the development of better analytical tools and tougher security. Analysis and security are now converging as confidential computing prepares to deliver a critical boost to artificial intelligence. Intel has been investing heavily in confidential computing as…

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