Financial Conversational AI startup Kasisto raises $15.5M


Conversational AI developer Kasisto has closed a $15.5 million Series C funding round led by Naples Technology Vendors and NCR Corporation. Kasisto is best known for creating the KAI platform for integrating digital assistants with banking and financial service providers, will use the new funding to keep up with demand in an increasingly valuable and competitive facet of enterprise AI.

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CX Transformation with AI Chatbots is not a “one-size-fits-all” approach


Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right. But, there are challenges too.

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Mental Health Chatbot Startup Woebot Raises $90 mln to address mental health concerns

Woebot - Mental Health Chatbot

Mental health startup Woebot Health announced on July 21st the raise of $90 million in a Series B funding round to boost its mental health chatbot to help deal with increasing mental health concerns around the world. With the new funding, the startup has raised a total of $114 million since its foundation in 2017.

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[Podcast] Yakir Buskilla CEO of CoCoHub talks Chatbots and Virtual Humans

Yakir Buskilla - CEO Cocohub

Buskilla took over as CEO after several years at Nielsen where he oversaw the company’s R&D operation in Israel. Earlier, he co-founded Semanix which was focused on improving patent search technology. He has a background in Machine Learning, Big Data, cloud hosting, and back-end software development and began his career as a software engineer.

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Yellow Messenger becomes and launches Voice AI Platform in the US

Yellow AI

Indian enterprise conversational AI startup Yellow Messenger has rebranded as and debuted new voice assistants to go with its text-based services as part of an expansion to the United States. Yellow’s automated chat services already run on several major messaging services and company websites but can now include vocal conversations as well.

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Lidl’s Social Media Campaigns — a Masterclass in AI Marketing


With social interactions becoming increasingly digital, companies have been given the opportunity to capture sentiment, identify trends, and mine opinions from a vast array of often publicly available information. Social media enables companies to implement a global approach to communication, interacting with consumers from various parts of the globe simultaneously. This leads to a new set of challenges — ethical, technical, and sometimes even financial.

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Whatfix nabs $90M to help workers onboard and get the most out of their IT stacks


“Digital transformation” has been on the mind of many an organization in the last year: the pandemic and the shift it’s brought to how we work are speeding up investments in new apps, infrastructure and work practices to improve productivity regardless of where we sit all day. Now, it looks like we’re on to the next stage of that journey: actually figuring out how to adopt and run with all that new tech.

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Conversational AI startup Hyro raises $10.5M


Industry-focused conversational AI developer Hyro has closed a $10.5 million Series A funding round led by Spero Ventures. Hyro develops voice assistants and chatbots for a few verticals, with its conversational AI for healthcare seeing particular growth over the last year, growth it will use the new funding to secure and build upon.

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Gupshup’s chatbot authoring and multichannel messaging platform gets $100M boost

Gupshup platform

upshup, a messaging-focused customer engagement platform, today announced it has raised $100 million in funding from Tiger Global Management, valuing the startup at $1.4 billion. Gupshup says the funds will be put toward its go-to-market, product, and customer acquisition efforts.

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5 Natural Language Processing companies using GPT-3

Natural Language Processing

Many startups and companies are scrambling to make use of these powerful new AI tools. Despite the cautions and the hype, the applications of GPT-3 and other NLP are endless and run the gamut of email assistants, language translation, document retrieval, gaming, and dealing with angry customers. In this article, we take a look at five companies that are using NLP for these types of applications.

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Humana Insurance and IBM Watson are building a Virtual Assistant for navigating Healthcare

IBM Watson Health

Health insurance giant Humana is launching a chatbot powered by IBM Watson’s conversational AI to give personalized assistance to people with health and dental insurance provided by their employer. Humana using the IBM Watson Assistant for Health Benefits marks a major milestone in the growing healthcare AI market, which has accelerated in the wake of the COVID-19 pandemic and the resulting demand on the healthcare industry and its ancillaries.

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How AI and Smart Chatbots ensure to provide excellent User Experience

Woman using a tablet

Artificial intelligence is becoming increasingly popular. More and more businesses are adopting AI approaches and implementing use cases that are efficient enough; the global revenue of AI solutions is estimated to reach the mark of 118.6 billion dollars by 2025. Serving customers and businesses with the best experience and services worldwide, AI approaches are rapidly replacing the traditional methods and decreasing the requirement for humans to perform specific redundant tasks.

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