Dixa nabs $105M to unify customer service channels


Dixa, a startup developing conversational customer engagement software, today announced that it raised $105 million in a series C funding round led by General Atlantic, with participation from Notion Capital and Project A. CEO Mads Fosselius says that the proceeds will be put toward product development, new acquisitions following Dixa’s purchase of Melbourne-based Elevio in January, and quadrupling Dixa’s engineering team by the end of 2022.

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Kohl’s CTO on empowering people and optimizing supply chain with AI

Paul Gaffney - CTO Khols

Say you have a product at a store you want customers to be able to grab off the shelf and buy. How do you balance that with selling the same inventory to people ordering online? How do you decide how much of your inventory you sell online? When someone makes an order online, how do you decide whether to fulfill the order with inventory from stores or your company’s warehouses? These are just some of the many questions that retail giant Kohl’s wrestled with.

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BlueOcean raises $15M to measure brand sentiment with AI

Blue Ocean

BlueOcean, a software-as-a-service platform that taps AI to deliver brand strategy insights, today announced that it closed a $15 million series A round led by Insight Partners. The company says that the funds will be used to grow its  team, deepen existing investments in AI, and build on BlueOcean’s existing customer base.

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AI and financial processes: Balancing risk and reward

Juggling money

Of all the enterprise functions influenced by AI these days, perhaps none is more consequential than AI and financial processes. People don’t like when other people fiddle with their money, let alone an emotionless robot. But as it usually goes with first impressions, AI is winning converts in monetary circles, in no small part due to its ability to drive out inefficiencies and capitalize on hidden opportunities – basically creating more wealth out of existing wealth.

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Teikametrics raises $40M to optimize ecommerce listings


Teikametrics, an ecommerce optimization platform, today announced that it raised $40 million in a series B round led by Intel Capital, GoDaddy, Centana Growth Partners, Jump Capital, Granite Point Capital, and Lydia Jett, head of ecommerce at SoftBank Vision Fund. CEO Alasdair McLean-Foreman says that the proceeds will be put toward hiring software engineers, data scientists, and ecommerce experts in addition to sales and marketing support as Teikametrics’ platform scales up.

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Endgame raises $12.5M to flag sales opportunities


Endgame, a self-described customer observability platform, today announced it has raised $12.5 million in a funding round, with contributions from Naomi Ionita, Menlo Ventures, Kara Nortman, Upfront Ventures, Sandhya Hedge, and Unusual Ventures. CEO Alex Bilmes said the funds, which bring the company’s total raised to $17 million, will be used to grow the team and invest in R&D.

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Intellimize raises $30M to optimize websites with AI


Intellimize, a startup aiming to help marketers drive conversions by personalizing websites, today announced that it raised $30 million in series B funding led by Cobalt Capital, with participation from Addition, Amplify Partners, Homebrew, and Precursor Ventures. CEO Guy Yalif says that the proceeds, which bring the company’s total raised to over $50 million, will be put toward expanding Intellimize’s engineering and customer-facing teams.

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Wonderflow platform applies analytics to customer feedback, raises $20M


Voice of customer (VoC) analytics platform Wonderflow today announced that it raised $20 million in a funding round led by Klass Capital. The capital, which brings the company’s total raised to $25 million to date, will be used to grow Wondeflow’s teams in Europe and North America to offer “strong support to enterprise customers,” according to CEO Riccardo Osti.

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Vectorized CEO on the future of streaming data application development

Cityscape and light graphic

Vectorized founder and CEO Alexander Gallego discusses the future of streaming data application development and the real-time contextualization of data as actionable events, such as the metadata surrounding a retail purchase at a certain time at a specific store location.

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Introhive to automate customer relationship management with $100M raise

Introhive, a software-as-a-service (SaaS) customer relationship management (CRM) automation platform, today announced that it raised $100 million in a series C funding round led by equity firm PSG. The funds, which bring the company’s total raised to over $140 million to date, will be put toward strategic acquisitions, the expansion of Introhive’s global footprint, and growth of the company’s engineering, sales, and marketing teams.

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Adobe extends AI-infused customer analytics platform to offline data

Adobe analytics platform

Adobe today unfurled an enhanced Adobe Customer Journey Analytics cloud service that enables organizations to apply AI to data from both online and offline sources to gain deeper insights into customer behavior. Available as an extension to the Adobe Experience Platform, the Adobe Customer Journey Analytics service extends the analytics capabilities based on its Sensei AI platform that is already widely employed to track online engagements into the realm of data collected offline.

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Marketing automation startup ActiveCampaign raises $240M

Active Campaign

Customer experience automation startup ActiveCampaign today announced it has raised $240 million at an over $3 billion valuation. The capital comes as the startup surpasses $165 million in annual recurring revenue, up from $90 million a year ago.

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Gupshup’s chatbot authoring and multichannel messaging platform gets $100M boost

Gupshup platform

upshup, a messaging-focused customer engagement platform, today announced it has raised $100 million in funding from Tiger Global Management, valuing the startup at $1.4 billion. Gupshup says the funds will be put toward its go-to-market, product, and customer acquisition efforts.

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CaptivateIQ raises $46 million to automate sales commission programs

Captivate IQ platform

Incentive compensation platform CaptivateIQ today announced that it raised $45 million in series B financing led by Accel. The company says it plans to use the funding to expand its reach, as well as to develop AI technologies that benefit sales planning and other parts of the business connected to sales.

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Salesforce introduces AI-powered features to improve meetings and identify sales

Salesforce building

Salesforce today announced new features designed to help companies transform their organizations for digital sales during the pandemic and in a post-pandemic world. Beginning this week, following new AI-powered account-based marketing tools, Sales Cloud 360 is gaining Einstein Conversation Insights, an AI-powered technology that analyzes video call transcripts, as well as global models for opportunity scoring and precall summaries with customer histories.

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Cymbio, which connects brands with markets, raises $7M


Cymbio claims to support more than 600 retailers, marketplaces, and department stores across the U.S., Canada, Europe, and the Asia-Pacific region. Shoe brand Camper, a Cymbio client, says that it notched 67% year-over-year growth in wholesale sales via drop ship (where sellers accept customer orders but don’t keep goods sold in stock) and marketplaces after adopting the Cymbio platform. Melissa Shoes, another customer, says that average revenue increased by 70% while average units went up 42% as the number of assortments climbed 2.8 times.

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On-demand logistics and fulfillment startup Flowspace raises $31M


On-demand warehousing fulfillment startup Flowspace today announced that it raised $31 million in a series B equity funding round. Los Angeles, California-based Flowspace says that the round, which was led by BuildGroup, will enable it to expand its network of fulfillment centers to build on pandemic-driven growth. The company says that the number of orders shipped on its platform increased 10 times during the past year.

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