Adobe extends AI-infused customer analytics platform to offline data

Adobe analytics platform

Adobe today unfurled an enhanced Adobe Customer Journey Analytics cloud service that enables organizations to apply AI to data from both online and offline sources to gain deeper insights into customer behavior. Available as an extension to the Adobe Experience Platform, the Adobe Customer Journey Analytics service extends the analytics capabilities based on its Sensei AI platform that is already widely employed to track online engagements into the realm of data collected offline.

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Marketing automation startup ActiveCampaign raises $240M

Active Campaign

Customer experience automation startup ActiveCampaign today announced it has raised $240 million at an over $3 billion valuation. The capital comes as the startup surpasses $165 million in annual recurring revenue, up from $90 million a year ago.

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Gupshup’s chatbot authoring and multichannel messaging platform gets $100M boost

Gupshup platform

upshup, a messaging-focused customer engagement platform, today announced it has raised $100 million in funding from Tiger Global Management, valuing the startup at $1.4 billion. Gupshup says the funds will be put toward its go-to-market, product, and customer acquisition efforts.

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CaptivateIQ raises $46 million to automate sales commission programs

Captivate IQ platform

Incentive compensation platform CaptivateIQ today announced that it raised $45 million in series B financing led by Accel. The company says it plans to use the funding to expand its reach, as well as to develop AI technologies that benefit sales planning and other parts of the business connected to sales.

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Salesforce introduces AI-powered features to improve meetings and identify sales

Salesforce building

Salesforce today announced new features designed to help companies transform their organizations for digital sales during the pandemic and in a post-pandemic world. Beginning this week, following new AI-powered account-based marketing tools, Sales Cloud 360 is gaining Einstein Conversation Insights, an AI-powered technology that analyzes video call transcripts, as well as global models for opportunity scoring and precall summaries with customer histories.

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Cymbio, which connects brands with markets, raises $7M

e-Commerce

Cymbio claims to support more than 600 retailers, marketplaces, and department stores across the U.S., Canada, Europe, and the Asia-Pacific region. Shoe brand Camper, a Cymbio client, says that it notched 67% year-over-year growth in wholesale sales via drop ship (where sellers accept customer orders but don’t keep goods sold in stock) and marketplaces after adopting the Cymbio platform. Melissa Shoes, another customer, says that average revenue increased by 70% while average units went up 42% as the number of assortments climbed 2.8 times.

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On-demand logistics and fulfillment startup Flowspace raises $31M

Flowspace

On-demand warehousing fulfillment startup Flowspace today announced that it raised $31 million in a series B equity funding round. Los Angeles, California-based Flowspace says that the round, which was led by BuildGroup, will enable it to expand its network of fulfillment centers to build on pandemic-driven growth. The company says that the number of orders shipped on its platform increased 10 times during the past year.

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Building AI for the Global South

wire globe

Business and AI leaders from India, South America, and Africa have called for more artificial intelligence built for the Global South. Harm wrought by AI tends to fall most heavily on marginalized communities. In the United States, algorithmic harm may lead to the false arrest of Black men, disproportionately reject female job candidates, or target people…

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Locus Robotics raises $150 million to scale its warehouse robotics platform

Locus Robotics

Locus Robotics, a Wilmington, Massachusetts-based warehouse robotics startup, today announced it has raised $150 million in series E funding at a $1 billion post-money valuation. The company says the funding will allow it to accelerate product innovation and global expansion. Locus expects that in the next four years, over a million warehouse robots will be installed and that the number of warehouses using them will grow tenfold.

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Peak.AI raises $21 million to drive enterprise AI adoption

Peak AI

Peak.AI, a startup developing AI solutions for enterprise customers, today announced that it closed a $21 million series B round. The funds, which bring Peak’s total raised to date to $43 million, will drive the company’s R&D and commercial expansion in the U.S. and India, according to CEO Richard Potter. The global enterprise AI market size was valued at $4.68 billion in 2018 and is projected to reach $53.06 billion by 2026, according to Allied Market Research.

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IBM’s Arin Bhowmick explains why AI trust is hard to achieve in the enterprise

IBM AI Trust

While appreciation of the potential impact AI can have on business processes has been building for some time, progress has not nearly been as quick as many initial forecasts led many organizations to expect.
Arin Bhowmick, chief design officer for IBM, explained to VentureBeat what needs to be done to achieve the level of AI explainability that will be required to take AI to the next level in the enterprise.

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Lusha raises $40 million to surface sales lead contact info in your browser

Lusha platform

Lusha, a Tel Aviv-based startup developing a crowdsourced data community for business-to-business salespeople, today announced it has raised $40 million. The company plans to use the funds to further grow its sales platform as it looks to invest in R&D.

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Apple’s self-driving car strategy may be stuck in neutral

KIA Motors factory

After weeks of confusion and contradictory news, it has almost become confirmed that Hyundai-Kia will start manufacturing Apple’s mysterious self-driving electric vehicle at one of its factories in 2024. Or later. Or not at all.
As is with nearly all news coming from Apple, the report is shrouded in secrecy, unconfirmed facts, and lots of quotes from anonymous sources. But this latest news does have some key points that, if true, paint a clearer picture about Apple’s self-driving plans — and leave many more questions unanswered about the future of the company.

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OpenAI and Stanford researchers call for urgent action to address harms of large language models like GPT-3

The makers of large language models like Google and OpenAI may not have long to set standards that sufficiently address their impact on society. Open source projects currently aiming to recreate GPT-3 include GPT-Neo, a project headed by EleutherAI. That’s according to a paper published last week by researchers from OpenAI and Stanford University.

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Symend raises $43 million more for AI that helps customers resolve past-due bills

Symend Logo

Symend, an engagement platform targeting financially at-risk customers, today announced that it closed a $43 million extension to its series B round, which it says will be put toward expansion in the Asia-Pacific, Latin America, Europe, Middle East, and Africa markets. The series B+, which was led by Inovia Capital with participation from new and existing investors, brings the company’s total funding to date to over $100 million.

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Why process mining is seeing triple-digit growth

Process mining

A rise in technologies like AI and robotic process automation (RPA) has increased demand for process mining tools. And more recently, an enterprise spurt in technology investment to respond to the pandemic has accelerated that demand. Gartner estimated the market for dedicated process mining tools grew between from $110 million in 2018 to $320 million in 2019.

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Slync.io raises $60 million to automate supply chain processes

Truck parked

Slync.io, a shipping and logistics process automation company, today announced it has closed a $60 million series B funding round. The company says it will leverage the investment to continue serving its customers, grow its physical presence in Europe and Asia, and expand its core teams.

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