NeurIPS 2020: Key research papers in Natural Language Processing (NLP) & Conversational AI

NeurIPS is the largest machine learning conference held every December. It brings together researchers in computational neuroscience, reinforcement learning, deep learning, and their applications such as computer vision, fairness and transparency, natural language processing, robotics, and more. Our team reviewed the papers accepted to NeurIPS 2020 and shortlisted the most interesting ones across different research areas.

Read More

How Mark Kelly used conversational AI to help win a Senate seat

Conversational artificial intelligence has rapidly smartened and scaled since chatbots first entered mainstream social media in 2016. The first few iterations of chatbots on Facebook Messenger were simple, enabling restaurant reservations, flower deliveries, and other structured calls to action. Now, roughly one U.S. presidential term later, conversational experiences are increasingly intuitive.

Read More

Ushur raises $25 million to automate customer service workflows

Ushur, a startup developing conversational AI and workflow automation solutions for businesses, raised $25 million.

Read More

Zillow Guided Search – Personalized refinements to help customers find their dream home

Zillow’s mission is to give people the power to unlock life’s next chapter. Core Search and Conversational AI, we do this by helping our customers find their dream home. Now, we are making that process more intuitive through Guided Search, an experience which suggests personalized search refinements that help our customers narrow their searches.

Read More

Top 10 Artificial Intelligence (AI) Trends to watch out for in 2021

AI or artificial intelligence (AI) either promises transformational positive changes for the social good or threatens its very existence to supplant humanity in the most malignant way! Moving forward to a new year in a few months, Analytics Insights bring the top 10 Artificial Intelligence (AI) trends to watch out for in 2021.

Read More

Balto raises $10 million to analyze call center conversations with AI

Balto, which is developing a conversational AI platform for call centers, today announced the close of a $10 million round. A spokesperson said the capital will enable Balto to triple the size of its go-to-market team while bolstering product development.

Read More

The latest breakthroughs in Conversational AI Agents

2020 is the breakthrough year for conversational agents. First, Google’s chatbot Meena and Facebook’s chatbot Blender demonstrated that dialog agents can achieve close to human-level performance in certain tasks. Then, OpenAI’s GPT-3 model made lots of people wonder whether Artificial General Intelligence (AGI) is already here. While we are still a long way off true AGI, conversations with GPT-3 based chatbots can be very entertaining.

Read More

Facebook gamifies data collection to boost conversational AI

Facebook once piloted a text-based fantasy role-playing game to improve the conversational models powering things like its chatbots and smart speakers. In a preprint paper, researchers at the company describe a game that iterates between collecting data and retraining models on the collected data, with a metric that evaluates and compares models using players’ continuation rates (i.e., how long they keep playing).

Read More