[Podcast] Should you build or buy Automation & AI?

Build or Buy? It’s a question both IT & business operations have grappled with ever since John W. Tukey first coined the term “software” in 1957. As automation & artificial intelligence quickly permeate nearly every aspect of enterprise ops over 6 decades later, the question still remains. Should an organizatio

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AI ‘dominated scientific output’ in recent years, UNESCO report shows


The United Nations Educational, Scientific, and Cultural Organization (UNESCO) today unveiled its latest Science Report. The massive undertaking — this year’s report totals 762 pages, compiled by 70 authors from 52 countries over 18 months — is published every five years to examine current trends in science governance. This latest edition includes discussion of the rapid progress toward Industry 4.0 and, for the first time, a deep analysis of AI and robotics research around the globe.

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C3.ai Digital Transformation Institute announces AI for Energy and Climate Security Grantees

Climate lock

C3.ai Digital Transformation Institute (C3.ai DTI) announced the second round of C3.ai DTI awards, focused on using artificial intelligence (AI) techniques and digital transformation to advance energy efficiency and lead the way to a lower-carbon, higher-efficiency economy that will ensure energy and climate security.

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By now we all know of RPA, but what is IPA (Intelligent Process Automation)?

Blue robot

We’ve all heard of Robotic Process Automation (RPA). RPA is the emerging form of business process automation technology based on metaphorical software robots (bots) or artificial intelligence (AI) workers. When an organization undertakes Digital Transformation, RPA is typically the lowest hanging fruit driving most immediate impact. But, what is Intelligent Process Automation (IPA)?

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Beyond Digital Transformation: AI modernizing core technology across the industries to solve…

Digital transformation

Despite diversified industries, the majority of the businesses worldwide are leveraging the potential of artificial intelligence (AI) considering its benefits to solve long-standing problems. Emerging as a well-positioned technology to combat challenges, it delivers powerful, cost-saving and valuable insights to improve your organizational operations for seamless work processes.

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[Podcast] How Contact Center use cases drive innovation in Automation

Who among us hasn’t called a contact center at some point for customer service, tech support, or some other matter? Usually those interactions are mundane, unremarkable, and ultimately forgettable. You get what you need and go on with your day, blissfully unaware of what transpired behind the scenes to provide you that friction-free encounter. It turns out however that automation & AI often play a key role in delivering those satisfying outcomes, and NICE Ltd. (formerly Neptune Intelligence Computer Engineering) is a key player enabling those experiences.

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3i Infotech charters a new growth path through a Digital & Cloud-First Focus

3i Infotech

3i Infotech Limited, a global Information Technology company, committed to accelerating business transformation, is positioning itself to be a future-ready enterprise through a multi-pronged approach of ‘Invent-Incubate-Innovate’. Based on a ‘Digital’ and a ‘Cloud-first’ approach, the cognitive services solution-oriented company will help in accelerating technology and product startups across the ecosystem. With strong tailwinds supporting its business and growth levers in place, the company looks to achieve an organic revenue growth of $1 billion by 2030.

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The “___Ops” in development LifeCycle

Ops lifecycle

Every tech company had a software engineering team that built software and an operations team that built infrastructure for running that software. And day by day it is become challenging to coordinate a group of people working toward a shared goal. Work involving large teams and complex processes is even more complicated. It is no wonder then that the technology industry sometimes struggles to find coherent terminology to describe its own processes and workflows.

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[eBook] Intelligent Economies: AI’s transformation of industries and society

Discover what hundreds of senior executive survey respondents from around the world think about artificial intelligence and how its use transforms industries. Read the Microsoft-sponsored report from The Economist Intelligence Unit to learn how people are using AI to make the production and distribution of goods and services more intelligent.

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[Podcast] Can Automation Survive iPaaS + AI?

The trenches of technology’s marketplace battlefield are strewn with the remains of high-tech leaders, undercut by adversaries marching in with the next great innovation. It’s a manifestation of Creative Destruction, economist Joseph Schumpeter’s famous theory about the continuous cycle of annihilation & creation that enables the new to replace the old. Of course “old” is a relative term in IT, but some are beginning to view automation in its current form as a legacy encumbrance. If it is, then what’s next?

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How the Open Edge is driving Digital Transformation

State of the Edge To understand and foster better practices across businesses and the technology industry, the Linux Foundation created the LF Edge in 2019 and rolled the State of the Edge into it last year. State of the Edge is a vendor-neutral platform for open research on edge computing that is dedicated to accelerating innovation by crowdsourcing a shared vocabulary for edge.

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A 5-step approach to implementing Machine Learning

Man climbing steps

Establishing machine learning within any organization requires planning and collaboration. As with any technology insertion and/or transition, it starts with a vision and moves on to execution followed by continuous monitoring and improvement. The basic steps to building an ML implementation plan are described in five simple steps below: VDOCR — Vision, Data, Organizational alignment, Change management and Revalidation.

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Future of SaaS: What to expect in coming years


With more and more integration of Cloud services, SaaS models continue to operate as the most popular service-based approach. However, with time, SaaS is likely to go through certain robust changes that will peak its popularity in years to come. It’s all up in the cloud…

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Workplace Automation challenges and the potential negative impact on your business

Wrong way sign

Boston-based global consultancy Bain & Company looked at the forces that were not only forcing workers to stay home — COVID-19 — but also the technology that enabled them to stay at home. Based on survey responses from nearly 800 executives worldwide it found that many companies had no choice but to turn to automation to keep the business running.

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Roadmap to Artificial Intelligence Adoption — Understand AI

AI text with head

Still, not all industries are using Artificial Intelligence. Implementing AI in a company is not a super easy task, but let’s be honest, it is not even complicated. Probably, the main barrier to adoption is the company culture and the inclination towards a digital adaptation. It is not just a matter of technology!

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Possible impacts of Artificial Intelligence on society

The concept of Artificial Intelligence (AI) is almost as old as the field of modern computer sciences. From the early days in the late 1950s to the shape it has transformed into, computer scientists have inspired, and at times, bamboozled humankind with its seemingly infinite capabilities. Having said that, it seems that there is hardly any field in computer sciences that has remained so misunderstood as AI, the general comprehension of the layman is generally mixed: precisely 34% according to the Department of Technological Policy Management.

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The impact of AI Transformers on the customer experience

Impact of AI transformers

I have spent the last few weeks understanding the impact of a great revolution in the world of Artificial Intelligence and NLP on the customer experience. Not from a purely technical point of view, but trying to estimate the competitive advantage that this new approach can generate. We are facing yet another disruptive innovation, and it can bring significant advantages, let’s try to find out which ones.

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