5 ways Artificial Intelligence can benefit Customer Experience (CX)

Man, cogs and device graphic

Customer Experience (CX) is a topic of discussion mostly in the corporate business world in this era. It refers to a customer’s comprehensive perception of a brand throughout his journey, starting from navigating the website to getting the desired product. So each activity of an organization during the customer journey has a strong impact on the customers’ perception and their decision to repurchase the same brand. In the remitting growth and success of any industry, loyal customers play a profound role.

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The future of Artificial Intelligence (AI)

Wireframe head on cityscape and binary background

Artificial intelligence (AI) is shaping the future of nearly every human being on the planet. Artificial Narrow Intelligence (ANI) is now a reality, and researchers are now focusing on Artificial General Intelligence (AGI) and Artificial Super Intelligence (ASI) that is beyond human level.

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Way beyond AlphaZero: Berkeley and Google work shows robotics may be the deepest machine learning of all

The vast majority of artificial intelligence has been developed in an idealized environment: a computer simulation that dodges the bumps of the real world. Be it DeepMind’s MuZero program for Go and chess and Atari or OpenAI’s GPT-3 for language generation, the most sophisticated deep learning programs have all benefitted from a pruned set of constraints by which software is improved.

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Foresite Capital raises $969 million fund to invest in healthcare startups across all stages of growth

Foresight Healthcare

Health and life science specialist investment firm Foresite Capital has raised a new fund, its fifth to date, totally $969 million in commitments from LPs. This is the firm’s largest fund to date, and was oversubscribed relative to its original target according to fund CEO and founder Dr. Jim Tananbaum, who told me that while […]

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Artificial Intelligence could mean large increases in Prosperity – but only for a Privileged few

Brain Graphic

Our new working paper on “Artificial Intelligence, Globalization, and Strategies for Economic Development,” challenges the long-standing assumption that technological progress will necessarily continue to advance broadly shared prosperity in developing countries. We argue that new developments in Artificial Intelligence (AI) may create the perfect storm to decouple technological advancement from broadly shared increases in living standards.

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10 innovative companies using Artificial Intelligence (AI)

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All major tech giants, including Google, Microsoft, and Apple, are introducing extraordinary Artificial Intelligence (AI) features in their systems. Siri and Alexa personal assistants are examples of AI as a service and becoming the must-to-have devices in the USA homes. Innovated machine breakthroughs like self-driving cars are no more a dream but a reality now. AI has truly revolutionized the world we live today – surrounded by many gadgets, devices, and tech that is influenced by machine learning, deep learning and data science.

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National Consumer Survey reveals that a lot of Consumers want Voice Assistants in Mobile Apps

Smartphone Voice Assistant Consumer Adoption Report considered new inquiries in 2020 around customer interest and voice communication inside versatile applications. A key finding is that customers have a substantial interest in voice intuitiveness inside versatile applications and more involvement in these highlights than numerous individuals figure out.

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AI is transforming the Logistics Landscape: Here’s a glimpse at how, why and by when

As the COVID-19 pandemic continues to put pressure on supply chains worldwide, the prospect of leveraging AI logistics tech has become more attractive than ever. Data-driven solutions are giving companies the power to increase profitability, resiliency and meet the new demands of commerce in times of unpredictability. AI and machine learning (ML) technologies are now being widely applied across distribution networks. In fact, 61% of executives report decreased costs and 53% report increased revenues as a direct benefit of introducing AI into their supply chains.

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76% of enterprises prioritize AI & Machine Learning in 2021 IT budgets


Enterprises accelerated their adoption of AI and machine learning in 2020, concentrating on those initiatives that deliver revenue growth and cost reduction. Consistent with many other surveys of enterprises’ AI and machine learning accelerating projects last year, Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning finds enterprises expanding into a wider range of applications starting with process automation and customer experience.

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How explainable artificial intelligence can help humans innovate

Robot Sitting

This post was originally published by Forest Agostinelli at The Conversation The field of artificial intelligence (AI) has created computers that can drive cars, synthesize chemical compounds, fold proteins and detect high-energy particles at a superhuman level. However, these AI algorithms cannot explain…

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Deploying Machine Learning into production: Don’t do Labs.

In my experience building analytics products at Best Buy Canada, applied data science projects rarely fail because of the science. They fail because the model couldn’t be integrated into existing systems and business operations. We have had sound models showing good accuracy, even with proofs of concept demonstrating value, yet still fail to get deployed into production. The challenge isn’t POCs, its scaling.

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Microsoft could bring you back from the Dead… As a Chat Bot

Microsoft has filed a patent which raises the intriguing possibility of digitally reincarnating people as a chat bot. Instead of using the conventional method of training chat bots using conversations and material from a wide sample of users, Microsoft’s patent raises the possibility of creating a chat bot from the output of a specific person.

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Building AI Leadership Brain Trust for Board Directors and CEOs – Blog Series: Emotional and Social Intelligence Skills

This blog is a continuation of the Building AI Leadership Brain Trust Blog Series which targets board directors and CEO’s to accelerate their duty of care to develop stronger skills and competencies in AI in order to ensure their AI programs achieve sustaining results. This blog drills down to explain ten Emotional and Social Intelligence skills required in building an AI Leadership Brain Trust.

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