Bank of America breaks company record for new Patents in 2020 led by AI and Digital Banking

Erica - Bank of America

Bank of America broke its record for new patents in 2020, with 444 granted patents and 722 applications filed. Those numbers are among the highest for the financial services industry for the year, according to the latest list from the Intellectual Property Owners Association. AI and machine learning patents making up nearly one in five of the total.

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IBM study highlights rapid uptake and satisfaction with AI chatbots

A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction. Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an…

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